Client & Partner Recommendations

I’m pleased to recommend Alicia. I worked with her for many years at UScellular. Alicia brings high integrity, clear judgment, and a strong ability to create meaningful improvements in both people outcomes and business performance. Alicia supported a wide range of organizations- Retail, Agent, National Retail, Business Sales, Enterprise Portfolio Management, Engineering, and Human Resources and delivered results in every one. She quickly understands the needs of an organization, builds trust with leaders, and moves work forward with a balanced, practical approach. That combination makes her effective in full-time roles and equally strong in consulting or contract environments where teams need an experienced leader who can create impact quickly. A good example is her work in the indirect distribution channel. Turnover was a serious challenge, and Alicia designed and delivered a consultation training program for our Agent Development Managers. It immediately strengthened their capabilities and drove a 13% reduction in turnover in the first year, with continued progress over time. She also distinguished herself during highly sensitive work, such as managing the Keystone outplacement contract. Alicia handled a complex, high-stakes initiative with professionalism, empathy, and steadiness. Senior leaders regarded it as the best-managed contract process they had seen. Alicia is strategic, collaborative, innovative, and exceptionally good at supporting teams through change. She’s well suited for both permanent leadership roles and consulting engagements that require experience, clarity, and measurable results.

— Kevin R. Lowell Former Executive Vice President, Chief People Officer, and Head of Communications, UScellular